Colvins Communications, Gisborne, New Zealand

The greater Gisborne area is located on the easternmost edge of New Zealand's North Island. Known for its agriculture and winemaking, the area also features rugged hills covered in dense forests, which are largely inaccessible.

Because the region is so remote, some of Colvins' customers can be hard to reach or a long drive away. This makes it expensive and time-consuming to send technicians out to reprogram radios.

Using Tait EnableFleet means Colvins' customers don't have to gather their geographically dispersed fleets together for programming changes. Customers don't have to shut down production to allow technicians access to radios and Colvins can apply updates when it suits the customer.

There is no longer need for Colvins technicians to make long round trips to reprogram customers radios, which means they can be more productive, and the customer doesn't have to pay call-out fees for site visits. Another benefit of no site visits is that there's less health and safety paperwork to complete.

Tait EnableFleet and OTAP have equipped Colvins with the means to provide programming updates in a matter of hours of being requested by the customer.